Window Cleaning Stourport
One of the regions favourite window cleaning companies.
“The name ‘Dirty Marks’ refers to the dirty marks in the glass that we help to remove with our window cleaning services, not my reputation” says Mark Barlow a window cleaner with one of the regions favourite window cleaning companies. “I set up Dirty Marks Cleaning services to provide quality window cleaning services as we found that other window cleaning companies were not providing great quality in terms of the clean or the customer services. I found that the basics of offering customers a contact details, insurance and above all a reliable regular window cleaning service were not being offered by other window cleaning companies. Nearly ten years on there are lots more window cleaning companies around but our experience and innovation has kept us at the forefront of window cleaning services for both commercial window cleaning and domestic window cleaning customers.”
For domestic homes we often have to make individual arrangements with the customer as some may have locked gates, garages, and some even need to make arrangements with neighbours, as some houses have windows that can only be accessed from a neighbours garden. For others we hold keys to garages, this is covered by our insurance so if the keys are lost we can replace locks etc. Fortunately this has never happened! In most cased though if the customers isn't going to be at home then we can phone or text them the evening before and text them from their home as soon as the clean is complete.
Most Businesses are different to domestic homes as there is usually someone on site. We invoice businesses using the latest sage technology and ask someone on site to sign our customer satisfaction form. The form can then be emailed to accompany the invoice. Our window cleaning insurance also covers key holding for businesses. Should a key get lost (and it never has…) then our insurance covers not just replacement locks but also loss of trade for the business. Not something offered by all window cleaning companies. Window cleaning insurance something that is overlooked by many businesses. Some directors don’t realise that if their window cleaning company isn’t insured and there was a problem affecting a third party then it is the businesses own insurance that would be liable. This could cause an increase in future premiums. In addition to this the window cleaning company should be trained in risk assessment as their insurance may not be valid of they don’t abide by cleaning industry health and safety. We provide a site specific risk assessment on request along with all window cleaning quotations.
Both domestic window cleaning customers and commercial window cleaning customers have the option to pay for the window cleaning service online. This can be far more convenient particularly if you are not at home when we call.
We offer an 100% satisfaction guarantee so if you are not completely happy, you may contact us within 48 hours of your window clean and we will return to address your issues.
For more information or to request a quotation please get in touch by calling us on 0800 211 8069.